Get in Touch With Us

This page explains how to contact the Non Gamstop Casinos editorial team, what we can help with, and what we can't. We publish research-based guides to casinos and betting sites outside GamStop for adults in the UK, so most messages we receive are about accuracy, offers or how the site works.

What to expect when you contact us

We are an independent comparison and information site. We are not a casino, we do not hold player accounts, and we cannot see your balance, bets or withdrawals at any operator. That shapes what we can usefully do for you.

Look for the contact route in the site footer or in any email you received from us. We have not set a published response time on this page, so please do not rely on a particular turnaround. Do not send passwords, full card numbers or identity documents to us. We will never need them.

What we can help with

• Corrections. If a bonus figure, payment detail or licensing statement on a page looks out of date, tell us which page and what you saw. Offers change often, and the fact-check date on each page shows when we last verified it. This page was last checked on 1 October 2026.
• Questions about our guides. Wagering requirements, withdrawal checks, game contribution or how GAMSTOP works: if a guide leaves something unclear, ask and we will improve it.
• Feedback on our reviews. If your experience of a listed casino differs from what we describe, we want to hear it. We treat this as reader feedback and check it against official sources before changing anything.
• Topic suggestions. Tell us what you would like researched next.
• Partnership or editorial enquiries. Please say who you represent and what you propose. Commercial contact does not influence rankings. Our publisher may earn commission from some links, but commission does not buy position.

What we can't do

Being clear about this will save you time.

• We cannot resolve a dispute with a casino, release a withdrawal or reverse a decision on your account.
• We cannot guarantee any outcome from a complaint, and we do not act as a go-between with operators.
• We cannot lift, shorten or arrange a GAMSTOP exclusion. Those are handled only through GAMSTOP.
• We do not give financial, legal or debt advice.

If you have a problem with a casino

Start with the operator's own customer support and keep a record of dates, screenshots and reference numbers. If that fails, use the casino's formal complaints procedure. Check the terms on the casino's site to see which licensing body it names and whether it points to an independent dispute service.

Bear in mind that a casino accepting British players is not the same as being licensed by the UK Gambling Commission. Many non-GamStop sites hold overseas licences, so UK consumer protections and the usual UK dispute routes may not apply. Our guide to the best non GamStop casinos explains the licensing differences and how we assess them. The operators we list include Betmica, Kikibet and Betninja, and the same caution applies to each of them.

Support if gambling is causing you harm

If gambling is affecting your finances, mood or relationships, please speak to someone now rather than writing to us first. Gambling should never be treated as income or as a way out of money worries.

• GamCare runs the National Gambling Helpline and live chat for anyone in Great Britain. Check its website for current contact details.
• GAMSTOP offers free self-exclusion across UK-licensed operators for set periods. Sites outside the scheme will not apply it.
• Blocking software can stop gambling sites and apps on your devices. Combine it with deposit and loss limits where they are available.

If you have chosen to exclude yourself, think carefully before looking for sites outside the scheme. They may have fewer safeguards.

How to write a message we can act on

1. Name the page, or paste its address.
2. Quote the statement you are questioning.
3. Say what you believe is correct, and add a source if you have one, such as the operator's current terms.
4. Give the date you saw it, because bonus terms change.
5. Tell us if you want a reply, and how to reach you.

Corrections that come with a source are the quickest for us to check. We will not change a page on an unverified claim, but we will look into it.

Before you write

Many questions are answered in our guides, and our main casino comparison is the best place to start. You must be 18 or over to gamble, and you should read an operator's full terms before depositing. Thank you for reading, and for helping us keep the information accurate.